Privacy Policy

1. Introduction

Lightning LMS is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our learning management platform and training services.

2. Information We Collect

• Personal Information: Name, email address, phone number, and other contact details when you register for training programs or administrative accounts.
• Training Data: Course completion status, quiz scores, time spent on materials, and learning progress provided during the training process.
• Employment Information: Job title, department, production name, and other work-related details when provided by administrators or learners.
• Usage Information: Data about your interactions with our platform, including IP address, browser type, device information, and usage statistics.
• Communication Data: SMS delivery status, email open rates, and other communication engagement metrics.

3. How We Use Your Information

We use your personal information to:

• Deliver training content and manage learning programs.
• Send magic links for course access via email and SMS.
• Track training completion and generate compliance reports.
• Communicate with learners and administrators regarding training requirements and progress.
• Provide customer support and technical assistance.
• Improve our platform features and training effectiveness.
• Send automated reminders for incomplete training.

4. How We Share Your Information

We may share your information with:

• Production Companies/Employers: To provide training completion reports and compliance verification for safety and regulatory requirements.
• Service Providers: To assist with SMS delivery, email communications, video hosting, and platform infrastructure.
• Legal Authorities: If required by law or to protect our legal rights and safety.

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes. Information sharing with subcontractors or service providers is permitted only to support services essential to our learning platform. No SMS opt-in data or consent information is shared with any third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes encryption of data in transit and at rest, secure authentication systems, and regular security audits.

6. Your Rights

You have the right to:

• Access and review your personal information and training records.
• Request correction of inaccurate personal information.
• Request deletion of your personal information, subject to legal and compliance obligations.
• Opt out of SMS communications by replying STOP to any message.
• Withdraw consent for processing your data where consent was previously given.

To exercise any of these rights, please contact us at help@lightninglms.com.

7. Data Retention

We retain your personal information and training records for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations (including safety compliance requirements), and resolve disputes. Training completion records may be retained longer to meet industry compliance standards.

8. Cookies and Analytics

Our website and learning platform use cookies and similar technologies to enhance your user experience, track learning progress, and analyze platform usage. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our platform.

9. Third-Party Services

Our platform integrates with third-party services for SMS delivery, email communications, video hosting, and analytics. These services have their own privacy policies and data handling practices. We encourage you to review the privacy policies of any third-party services you interact with through our platform.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: